SONY Los Angeles
Service Facility
Rachel Persa
Sony Account Manager
SONY Los Angeles
Service Facility
Phone Numbers
323-352-5000
Service Number LA
Emails
SONY LA Service Email
Reduce downtime today!
Service Facility
Sony Account Manager
Service Facility
323-352-5000
Service Number LA
SONY LA Service Email
Reduce downtime today!
Firmware: PXW-X400: System V6.01 + Network Function V3.5D
Sony is offering a system software update for Solid-State Memory Camcorder "PXW-X400" [Applicable model] Solid-State Memory Camcorder "PXW-X400","PXW-X400KC","PXW-Z400KF" [Applicable system software version] The applicable products are with the system software version "Ver.6.00" or earlier (Please visit the download page and refer to the PDF file in "PXW-X400_X580_Ver-UpGuide(V6.01).zip" to check the version of the system software installed in your product.) After updating, the system software version will be "Ver.6.01" [Contents of update] - FTP file transfer speed enhancement IMPORTANT: Installation of firmware is at owner's risk – please refer to our terms & conditions for details. Prior to installation always read installation instructions.
Attention Engineering: New SONY Notice for battery issue
Regarding the Lithium ion battery pack "BP-GL95B", it is found that repeating "charge after a short period of use" may result in shorter time to use the battery pack.
Firmware: PXW-X400: System V5.01 + Network Function V3.44
Regarding the Solid-State Memory Camcorder "PXW-X400" that were upgraded to the software released on June 11, it was found that the camcorder may unintentionally shut itself off when using some connected devices. We stopped supplying the software when we confirmed the symptom, but the countermeasure software is ready, so we will start supplying it. For customers who have already upgraded to the applicable software version(V5.00), please upgrade to this latest version(V5.01). [Overview] Sony is offering a system software update for Solid-State Memory Camcorder "PXW-X400" [Applicable model] Solid-State Memory Camcorder "PXW-X400","PXW-X400KC","PXW-X400KF" [Applicable system software version] The applicable products are with the system software version "Ver.5.00" or earlier (Please visit the download page and refer to the PDF file in "PXW-X400_X580_Ver-UpGuide(V5.01).zip" to check the version of the system software installed in your product.) After updating, the system software version will be "Ver.5.01"
Software Update for PXW-X400 and PXW-X580 v4.10
Sony is offering a system software update for Solid-State Memory Camcorder “PXW-X400” [Applicable model] Solid-State Memory Camcorder “PXW-X400” [Applicable system software version] The applicable products are with the system software version “Ver.4.00” or earlier. (Please visit the download page to check the system software version installed on your product.) After updating, the system software version will be “Ver.4.10”. Sony is offering a system software update for Solid-State Memory Camcorder “PXW-X400”